Refund policy

KLYN Cosmetics Returns Policy

If you change your mind about your purchase, you may notify us that you wish to return an eligible product within 14 days of receiving your order. You then have a further 14 days to return the product to us.

Change-of-Mind Returns

Products returned because you have changed your mind must be unused and in their original condition. Please do not use a product if you intend to return it. 

If a product has been used beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect any reduction in its value, where permitted by law.
Where a product is supplied sealed for health protection or hygiene reasons, and it becomes unsuitable for return once that seal has been broken, the right to cancel will not apply once the product has been unsealed.

Return Postage

For change-of-mind returns, the customer is responsible for arranging and paying the cost of returning the product to KLYN Cosmetics. Return postage costs will not be reimbursed. We recommend using a tracked postal service and keeping proof of postage. Where required by law, KLYN Cosmetics will refund the cost of the standard delivery option originally offered. If the customer selected a more expensive or express delivery service, the additional delivery cost will not be refunded.

Faulty, Damaged or Incorrect Products

If a product arrives faulty, damaged, incorrect or is not as described, please contact KLYN Cosmetics before returning it so we can help resolve the issue. Your statutory consumer rights are not affected by this Returns Policy.

Refunds

Once an eligible return has been received and checked, any refund due will be processed to the original payment method in accordance with your statutory rights.